Privacy Policy

Privacy Policy
This Privacy Statement sets out EquityAssist.net's general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of the EquityAssist.net web site.    
   
We respect your right to privacy
At EquityAssist.net, protecting your privacy and the confidentiality of your "personal information" is very important to us and is fundamental to the way we serve you.

Personal information means information we hold about you from which we can determine your identity. For example, we may collect and use your name and email address details when you acquire or use particular EquityAssist.net services. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible.

At EquityAssist.net, we know that giving your personal information to us imposes a serious responsibility upon us.

We are committed to protecting your personal information. Where your personal information may be disclosed, and to the extent that we can, we believe in giving you a choice as to whom we may disclose your personal information, who may use your personal information and how that personal information may be used.

We believe that our Privacy Policy complies with all regulations under the Privacy Act.

How we collect your personal information
Generally, EquityAssist.net will collect personal information directly from you, and only to the extent necessary to provide a services, including our "agency" functions, or to carry out our internal administrative operations. For example, we may collect personal information from you when you fill in an application form, deal with us over the telephone, ask us to contact you after visiting our web site or have contact with us in person.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

The type of personal information we may collect from you generally comprises name, address, gender, contact details (including phone, fax and e-mail) and information collected as a result of you using or acquiring particular EquityAssist.net's services.

How we use and disclose your personal information
Generally, we collect your personal information in order to provide you with, or give you access to, a particular EquityAssist.net service.

The personal information we collect from you ultimately allows us to provide you with better customer service.

We may also use or disclose your personal information for purposes related or ancillary to the main purpose for which we collect it and where such use or disclosure would be reasonably expected by you. Some examples are:

• Helping us to build a relationship with you
• Internal accounting and administration
• Regulatory reporting and compliance

Protecting you and EquityAssist.net from fraud 
 
Helping us to identify and inform you about other EquityAssist.net services that may be of benefit to you.
 

Also, we sometimes outsource some of our internal functions and activities to other companies. In the course of doing this, we may disclose your personal information, such as name and address details, to enable the service provider to undertake that particular function.

Our Privacy Policy requires that confidentiality agreements be in place specifically prohibiting these service providers from using or disclosing your personal information for any purpose other than the reason it was provided to them.

Occasionally, we may also collect, use or disclose your personal information for the secondary purpose of facilitating the distribution of marketing materials to you by EquityAssist.net or a third party. We will not do this if you ask us not to do so.

There are other situations where we are compelled by law to disclose your personal information. For instance, under certain circumstances we may be compelled to provide your personal information to law enforcement agencies, or government departments if required to do so by law.

Our duty of confidentiality and your consent
We have a duty to keep confidential all personal information we hold about you.

Generally, our duty of confidentiality applies except where disclosure of your personal information is:

• Compelled by law
  For example, disclosure to various government departments and agencies such as those specified in the Privacy Act 1974.
• In the public interest
  For example, where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer's rights to confidentiality is justified.
• With your consent
  Your consent is important to us. Your consent may be implied or express and it may also be verbal or written.

You imply consent where we may reasonably conclude that you have given consent by the actions you take or do not take. For example, where you use a EquityAssist.net, service or agency function, you consent to EquityAssist.net storing, using, maintaining and disclosing your personal information to the extent necessary for us to provide that particular EquityAssist.net service to you.

If you do not consent to certain uses of your personal information we may not be able to provide that particular EquityAssist.net service to you.

We reserve the right to make changes to the EquityAssist.net Privacy Policy and this Privacy Statement from time to time or as required by law.

Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular EquityAssist.net services which we believe may be of interest and benefit to you. We may then contact you to let you know about these services and how they may benefit you.

If you do not wish to receive direct marketing information from EquityAssist.net, please tell us. Please note however that your instructions to one part of our business may take a little time to flow through to the rest of EquityAssist.net.

Quality, accuracy and correction of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service.

EquityAssist.net takes reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure it is corrected.

Where EquityAssist.net does not agree with your view about the accuracy of the information and if you ask us to do so, we will take reasonable steps to note your claim where that information is stored and accessed.
 

Security of your personal information
EquityAssist.net takes reasonable steps to protect your personal information from loss, misuse, unauthorized disclosure or destruction. EquityAssist.net has in place generally accepted standards of technology and operational security in order to keep your personal information safe.

 
Web site security and privacy

The internet has dramatically changed the way we do business. It allows us to provide our services to you from the convenience of your own home or office.

We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.

Cookies
A "cookie" is a packet of information that allows the EquityAssist.net server (the computer that houses our web site) to identify and interact more effectively with your computer.

When you access our web site, we send you a "temporary cookie" that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider.

Our cookie allows us to keep track of the pages you have accessed while visiting our web site. It also allows you to page back and forwards through our web site and return to pages you have already visited without having to bother about logging on to our home page again.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.

Shortly after you end your interaction with our web site, the cookie expires or "crumbles". This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.

Information logged on our web site
When you visit the EquityAssist.net web site, our server logs the following information which is provided by your browser for statistical purposes only:

• the type of browser and operating system you are using.
• your Internet Service Provider and top level domain name (for example - .com, .gov, .au, .uk etc).
• the address of any referring web site (for example - the previous web site you visited), and
• your computer's IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).
   

All of this information is used by EquityAssist.net for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.

Links to other sites
The EquityAssist.net site contains links to other sites. In addition, some of the content appearing on the EquityAssist.net web site may be supplied by third parties, for example, by framing third party web sites or the incorporation through "framesets" of content supplied by third party servers.

While EquityAssist.net will always endeavor to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices or the content of such web sites. However, our contractual arrangements with these parties seek to ensure that an equivalent level of privacy protection is afforded to you. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to them.

Children and personal information
At EquityAssist.net we recognize the importance of protecting children's privacy. EquityAssist.net will endeavor not to use or disclose personal information about anyone under the age of legal COPPA requirements unless we have the consent of a parent or legal guardian.

Access to your personal information
EquityAssist.net will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

EquityAssist.net will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request.

We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information.

Factors affecting your right to access include where:

• access would pose a serious threat to the life or health of any individual.
• access would have an unreasonable impact on the privacy of others.
• the request is frivolous or vexatious.
• the information relates to a commercially sensitive decision making process.
• access would be unlawful, or;
• access may prejudice enforcement activities, a security function or commercial negotiations.